Lifetime Guarantee of Authenticity
All coins sold by us (Imperial Numismatics) come with a lifetime guarantee of authenticity, unless otherwise described. This voluntary guarantee is void if a coin is cleaned, polished, chemically treated or altered in any way after purchase. Coins must remain in the same condition as supplied. This condition does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.
Completion of Order Policy
After you successfully checkout, an order confirmation with the details of your order and payment instructions (if applicable) will be sent to your registered email address. Receipt of your order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right to decline to process any order when requested items are not available or if there is an error in the price or description.
We also reserve the right to cancel your order at our complete discretion, particularly if we believe that you may be violating our terms of sale.
All orders placed must comply with our fraud prevention procedures and that of our third party service providers. We may require additional verifications or information before accepting your order.
Refund Policy
All coins sold by us (Imperial Numismatics) come with a lifetime guarantee of authenticity, unless otherwise described. However, should you be unhappy with a purchase for any reason, you may, within fourteen days of receiving your purchase, request a refund of the item purchase price. You must return items in their original packaging and in the same condition as when you received them.
For change of mind order cancellations, a refund fee between 1.8% and 6% will be applied to cover non-refundable transaction fees. The refund fee will also be applied for orders placed incorrectly.
Please contact us before initiating a return. Once your return is approved, please post the coin back to us and once we have received the coin, we will inspect it and process the refund. Please note shipping charges are not refundable so only the amount paid for the item is refundable.
For peace of mind, we recommend you use registered post (tracked post with signature on delivery) to post your return. Please note that we are not responsible for any costs associated with the return postage, however, if an unregistered parcel goes missing in transit we may not be able to process your return.
Item Availability
All orders received through our website are subject to availability as our items are also offered through our physical store and coin fairs. Prices are subject to change without notice.
If you have any queries about our Terms of Sale & Refund Policy please contact us.